ICC Teleservices Ltd
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Enabling Office 365 Services Training from ICC Teleservices

Duration 32(Hrs)

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Course Outline

Manage clients and end-user devices

Manage user-driven client deployments
- Restrict self-provisioning of Office 365 ProPlus, Windows Store Apps and Mobile Apps, activation/revoke activation, and Office for Mac

Manage IT deployments of Office 365 ProPlus
- Manage the deployment, manage streaming updates, manage deployments using the Office deployment tool, customize the deployment, manage deployment channels, create a pilot group for testing Office 365 ProPlus updates.

Set up telemetry and reporting
- Enable telemetry through Group Policy, set up telemetry service, interpret issues reported by telemetry dashboard, deploy telemetry agents to legacy Office clients

Plan for Office clients
- Configure Outlook, Skype for Business client, Office Online, and click-to-run versus MSI; implement modern authentication for Office 365 clients

Provision SharePoint Online site collections

Configure external user sharing
- Enable external user sharing globally, enable the per-site collection, share with external users, remove external user access using the web UI and Windows PowerShell

Create SharePoint site collection
- Set SharePoint Online site collection administrator, set resource quota and warning level, and automatic adjustment of site collection sizes; set storage quota for a site collection, and configure name and URL of the site collection using the web UI and Windows PowerShell

Plan a collaboration solution
- Configure Yammer.com; co-authoring, Office 365 groups; access files across multiple client devices; migrate files to OneDrive for Business; implement enterprise eDiscovery using the web UI and Windows PowerShell; implement Office 365 video; use Delve for collaboration; configure Data Loss Prevention

Configure Exchange Online and Skype for Business Online for end-users

Configure additional email addresses for users
- Change default/reply to an email address, bulk add/remove for a new domain, manage secondary email aliases and SIP addresses using the web UI and Windows PowerShell

Create and manage external contacts, resources, and groups
-  Create and manage resource mailboxes, create shared mailboxes, create external contacts, assign an additional email address to contacts, create and manage distribution list and members, delegate permissions using the web UI and Windows PowerShell

Configure personal archive policies
- Enable personal archive for mailboxes, create a custom retention policy, create retention tags, apply a retention policy to mailboxes, review and modify default retention policy using the web UI and Windows PowerShell

Configure Skype for Business Online end-user communication settings
- Turning off non-archived features for compliance, configure presence, configure available services, and configure per-user external communication using the web UI and Windows PowerShell

Plan for Exchange Online and Skype for Business Online

Manage antimalware and anti-spam policies
- Release quarantine, configure spam settings, configure lists, and configure notifications using the web UI and Windows PowerShell; implement Advanced Threat Protection

Recommend a mailbox migration strategy
- Select the appropriate migration method from Remote move, Staged, Cutover, or IMAP using the web UI and Windows PowerShell; use the import service for data migration

Plan for Exchange Online
- Plan client requirements for archive; manage Office 365 Protection Security and Compliance Center; enable Legal hold; configure OWA access; configure ActiveSync and Mobile Device Management using the web UI and Windows PowerShell; configure Data Loss Prevention; configure Advanced Threat Protection (ATP); customize malware and spam protection; enable external mail flow topologies for partners, applications and internal devices

Manage Skype for Business
- Enable external access; manage domains; manage Skype consumer connectivity; customize meeting invitations; disable push notification service using the web UI and Windows PowerShell; configure Cloud PBX, PSTN Conferencing, and Skype Meeting Broadcast

Configure and Secure Office 365 services

Implement Microsoft Teams
- Manage licenses, manage teams, configure teams and Office 365 Connectors

Configure and manage OneDrive for Business
- Migrate files to OneDrive for Business, configure alerts, configure permissions, configure document deletion policies, configure file activity reports, control network bandwidth, manage OneDrive for Business by using OneDrive admin center, configure storage, configure device access, deploy clients

Implement Microsoft Flow and PowerApps
- Create flows, create flow actions, create PowerApps

Configure and manage Microsoft StaffHub
- Manage teams, manage members and account provisioning

Configure security and governance for Office 365 services
- Configure eDiscovery, configure advanced eDiscovery settings, implement advanced data governance, enable and configure Secure Store, protect data and enforce data compliance by using the Office 365 Compliance and Security center