1) Information We Collect

We may collect the following types of information depending on how you interact with us:

A. Information you provide to us

• Contact details: name, company name, email address, phone number, address
• Inquiry information: messages, requirements, service requests, training enrollment details
• Billing/transaction details: invoice-related info (we do not store full card details on our servers)
• Support details: troubleshooting information you share when requesting assistance

B. Information collected automatically

• Device & usage data: IP address, browser type, device type, pages visited, time spent
• Cookies & similar technologies: used for basic functionality, analytics and improving experience

2) How We Use Your Information

We use your information to:

• Respond to inquiries and provide requested information
• Deliver ICT infrastructure services, system integration, managed IT support, and training services
• Process enrollments, quotations, contracts, invoices and payments
• Provide technical support, maintenance, monitoring and troubleshooting
• Improve our website, services, and customer experience
• Send service-related updates (e.g., schedule changes, operational notices)
• Prevent fraud, abuse, and protect our systems and users
• Comply with legal and regulatory requirements

3) Legal Basis / Consent

Where applicable, we process personal information based on one or more of the following: your consent, performance of a contract, compliance with legal obligations, and legitimate business interests (such as improving security, service quality, and customer support).

4) Cookies

Cookies are small files stored on your device that help websites work properly and understand usage.

• Essential cookies: required for basic functionality
• Analytics cookies: help us understand website performance (if enabled)

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

5) How We Share Information

We do not sell your personal information. We may share information only in the following cases:

• Service providers: trusted vendors who help us operate our business (e.g., hosting, email, analytics, payment processing)
• Business/enterprise support: when required to deliver contracted services (e.g., authorized partner support)
• Legal requirements: when required by law, regulation, court order, or to protect rights and safety
• Business transfers: in the event of merger, acquisition, or asset sale (with appropriate safeguards)

6) Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including providing services, meeting legal obligations, resolving disputes, and enforcing agreements.

8) Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9) Children’s Privacy

Our services and website are intended for business and professional use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10) Your Rights & Choices

Depending on applicable laws, you may have rights to:

• Request access, correction, or update of your information
• Request deletion of your information (subject to legal/contractual requirements)
• Withdraw consent where processing is based on consent
• Opt-out of non-essential communications

To exercise these rights, contact us using the details in the “Contact Us” section below.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes means you accept the updated policy.