1. Company Information

ICC Teleservices Ltd is an ICT infrastructure, system integration, managed IT service, and professional training provider operating in Bangladesh.

2. Acceptance of Terms

By using this website, requesting a quotation, engaging our services, or enrolling in any training program, you acknowledge that you have read, understood, and agree to comply with these Terms & Conditions.

3. Services

We provide, but are not limited to:

• Enterprise networking and system integration
• Cloud, cybersecurity, and managed IT support
• IP telephony and communication systems
• Power systems and infrastructure solutions
• Professional ICT and vendor certification training

4. Quotations & Payments

• All quotations are valid for a limited period unless otherwise stated.
• Projects may require advance payment before work begins.
• Hardware/software costs are non-refundable once purchased or ordered.
• Late payments may result in suspension of support or services.

5. Training & Certification Programs

• Training schedules are subject to change due to operational requirements.
• Students must attend classes regularly to receive completion certificates.
• Exam fees, certification fees, and third-party vendor charges are separate.
• Certification results are controlled by respective vendors (e.g., Cisco, Microsoft, etc.).

6. Support & Service Availability

We aim to provide reliable support and monitoring. However, uninterrupted operation of networks, internet services, hardware, or third-party platforms cannot be guaranteed. Maintenance windows, upgrades, and external provider outages may occur.

7. Limitation of Liability

ICC Teleservices Ltd shall not be liable for any indirect, incidental, or consequential damages including business interruption, data loss, loss of profit, or operational downtime arising from use of our services, equipment, software, or third-party systems.

8. Client Responsibilities

• Provide accurate project and network information
• Maintain proper electrical and environmental conditions for equipment
• Protect login credentials and system access
• Use services only for lawful purposes

9. Intellectual Property

All website content, documentation, training materials, designs, and configurations prepared by ICC Teleservices Ltd remain our intellectual property unless otherwise agreed in writing.

10. Termination

We reserve the right to suspend or terminate services if payments are overdue, systems are misused, or activities violate applicable laws or these Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.