1. General Policy

Payments made for services, training programs, hardware, or software are processed based on confirmed bookings, resource allocation, and operational costs. Refund eligibility depends on the type of service purchased and the stage of delivery.

2. Training & Certification Courses

• Enrollment fees are refundable only if a written cancellation request is submitted before the course starts.
• No refund will be provided once classes have started or training materials/access have been issued.
• Seat booking/registration fees are non-refundable but may be adjusted to a future batch (subject to approval).
• Certification exam fees paid to third-party vendors (Cisco, Microsoft, Pearson VUE, etc.) are strictly non-refundable.

3. ICT Services & Project Work

• Advance payments for consultancy, configuration, installation, or deployment are non-refundable once work has commenced.
• If the project is cancelled by the client after work has started, charges will apply for completed work and allocated resources.
• Custom configuration, design, or documentation prepared for a client is non-refundable.

4. Hardware & Software Purchases

• Hardware, devices, licenses, and software once ordered or delivered cannot be refunded.
• Returns may only be accepted for manufacturer-defective items subject to vendor warranty policies.
• License keys, activation codes, and digital products are non-refundable after delivery.

5. Managed IT Support & Subscriptions

• Monthly or annual support contracts are non-refundable once the service period has begun.
• Cancellation will stop future billing but will not refund previously used service periods.

6. Failed or Duplicate Transactions

If a payment is deducted but the service is not confirmed due to a technical issue:

• The transaction will be verified with the payment gateway.
• Eligible refunds will be processed to the original payment method.
• Processing time may take 7–15 business days depending on banking channels.

7. Refund Processing

• Approved refunds will be issued via the original payment method whenever possible.
• Bank or payment gateway charges may be deducted where applicable.
• We may request proof of payment for verification.

8. How to Request a Refund

To request a refund, please contact us with:

• Full name
• Phone number
• Transaction ID / invoice number
• Reason for request